Privacy Policy

EASY PAY DIRECT LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through this website. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, submit a contact form, request merchant services information, or communicate with us by phone, email, or other methods.

1. Information We Collect

We may collect information that you voluntarily provide to us when you complete a form, request a consultation, contact us, or communicate with our team. This information may include your full name, business name, email address, phone number, business address, website address, business industry, estimated monthly processing volume, current payment processor, services requested, and any message or additional details you choose to provide.

We may also collect limited technical information automatically when you visit the website, including browser type, device type, IP address, pages visited, referring website, approximate location data, time spent on the website, and website interaction data. This information helps us understand website performance, improve user experience, and protect the security of the website.

2. How We Use Information

We may use the information collected for the following purposes: to respond to inquiries, contact prospective clients, evaluate service requests, provide information about merchant services, schedule consultations, prepare service recommendations, improve website functionality, maintain business records, prevent fraud or misuse, comply with legal obligations, and communicate important updates related to services.

Information submitted through the website may be used to determine whether our services may be appropriate for your business. However, submitting information through the website does not guarantee approval for merchant services, payment processing, payment gateway access, ACH processing, or any financial service.

3. Merchant Services and Underwriting Information

If you choose to move forward with merchant services, additional information may be required for underwriting, risk review, identity verification, business verification, bank verification, compliance review, and service setup. Such information may be collected through separate secure applications, third-party platforms, financial institutions, payment processors, gateway providers, or underwriting partners. This website contact form is intended for general inquiries and should not be used to transmit highly sensitive financial information unless a secure method is provided.

4. How We Share Information

We do not sell personal information. We may share information with service providers, technology vendors, payment processors, underwriting partners, financial institutions, gateway providers, compliance providers, fraud prevention vendors, customer relationship management platforms, email service providers, hosting providers, analytics providers, professional advisors, or legal authorities when necessary to provide services, respond to requests, operate our business, protect our rights, or comply with applicable laws.

Any third-party service provider that receives information is expected to use it only for the purpose of providing services or supporting the requested business relationship, subject to its own privacy and security obligations.

5. Cookies and Website Analytics

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to improve user experience, measure traffic, understand website performance, and support marketing or security functions. You may be able to disable cookies through your browser settings. However, disabling cookies may affect certain website features.

6. Email and Communication

If you submit your contact information, we may contact you by email, phone, text message, or other communication methods regarding your inquiry. You may request that we stop contacting you for marketing purposes at any time. Transactional or service-related communications may still be sent when necessary.

Email communication may not always be fully secure. Please do not send sensitive banking information, full card numbers, passwords, Social Security numbers, or confidential financial documents through regular email unless specifically instructed through a secure method.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no website, email system, data transmission, or storage system can be guaranteed to be 100% secure. By using this website, you acknowledge that you provide information at your own risk.

8. Data Retention

We may retain information for as long as necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, opt out of certain communications, or ask questions about our privacy practices. To make a request, contact us using the information listed below.

10. Third-Party Links

This website may contain links to third-party websites, platforms, tools, or resources. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policies of any third-party website you visit.

11. Children's Privacy

Our website and services are intended for business users and adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that information from a child has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the updated policy.